Let’s get you moving.
Use these steps to distinguish account issues from services that are still being connected.
I can’t sign in
Start a fresh sign-in from this page. If the error returns, note what you clicked and the time it happened. Share the error text with the person helping you onboard.
Sign inMy workspace says data is unavailable
A required service may not be connected, or it may be temporarily unavailable. Refresh once. If it persists, contact your onboarding representative; creating another account will not connect the service.
Return to workspace →Was my application received?
A saved reference is the confirmation of receipt. If you saw an error or a service-unavailable message, the application was not confirmed. Keep your reference if one was shown and avoid submitting repeatedly.
Review the application steps →Contact Praime support
Signed in? Use Help & support in your workspace: your request goes straight to the right person, and deal or compliance questions go to the Broker of Record.
Or call Praime: (289) 803-5553. Praime's AI assistant answers and passes your message on.
Include the page name, what you clicked, the error message and the time. Never include passwords, verification codes, or client documents.